What do the different case statuses mean on your case dashboard?
- Last updated on April 6, 2022 at 2:06 PM
You can view cases depending on their current status with Pixsy. The corresponding case statuses are also available as buttons at the top of the page.
Draft = not yet submitted to Pixsy - requires you to complete the submission
Pending = the case submission is in progress, however, you may be required to provide further information.
Open = the case is in progress, and Pixsy is communicating with the image user
Closed = the case has a successful outcome, has been paid, and is closed
Not Accepted = the case submission did not meet the criteria to be accepted by Pixsy
Discontinued = despite our best efforts, we were not able to successfully resolve the case
Please note that if you click on 'see details' next to a case you can see more updates for how your case is progressing.