© Case: General FAQ

10 articles

I submitted a case to Pixsy, now what?
We will be in touch with you as soon as we have finished reviewing your case - it can take anywhere between a few days and 8 weeks for a case to be reviewed.
Last updated on December 27, 2023 at 10:31 AM
What is the difference between Pixsy’s Licensing and Legal Resolution Program?
Our Licensing Resolution Program is our in-house solution which seeks to gain a retroactive license for an infringement. Our Legal Resolution Program employees outside legal partners to help resolve your case.
Last updated on March 30, 2022 at 5:36 PM
How do I know which Resolution Program my case was accepted to?
You can find out which Program your case was assigned to in your case acceptance email.
Last updated on March 30, 2022 at 5:59 PM
What is Pixsy's resolution fee structure?
Pixsy works on a no-win, no-fee basis, and in the event of a successful resolution, Pixsy will receive 50% of the net settlement.
Last updated on May 30, 2022 at 12:49 PM
What steps are taken to resolve my case?
Each case is handled with care by one of our expert case managers.
Last updated on April 6, 2022 at 11:48 AM
Where can I find updates on my case?
You will receive email updates from Pixsy at key stages in the process. If you’re looking for a higher level of detail regarding the specific status, you can follow live updates from Pixsy and our legal partners in the case details view in your Pixsy Web-App.
Last updated on April 6, 2022 at 10:00 AM
How long does it take to complete a case?
A variety of different factors can contribute to how long it takes for a case to be completed.
Last updated on April 6, 2022 at 10:03 AM
The person using my image contacted me, what should I do?
Confirm that Pixsy is acting on your behalf and let us know as soon as possible. Do not engage further with the image user.
Last updated on April 6, 2022 at 9:58 AM
Should I contact the person using my image?
We do not advise contacting the image user first if you are interested in submitting a case to Pixsy.
Last updated on April 6, 2022 at 10:05 AM
What do the different case statuses mean on your case dashboard?
Use your case dashboard to keep up-to-date with your cases as they progress.
Last updated on April 6, 2022 at 2:06 PM